Refund policy

All sales are final.

Damages and issues
Please inspect your order and contact us within 03 days upon receipt if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@lisasjewelrylounge.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on gift cards.

You can always contact us for any return question at admin@lisasjewelrylounge.com.

 

Exchanges

To be eligible for an exchange or store credit you must contact us within 03 days upon receipt if the item. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Due to the nature of the products, we do not offer refunds.